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Customer Feedback

    Here at Genex UK we have a program of continuous improvement and a key part of this is hearing from our valued customers. Would you please take a few minutes to complete the following Customer Feedback form and let us know how we are performing for you.

    First Name (required)

    Second Name (required)

    Your Company Name (required)

    Position (required)

    Your Email (required)

    1.0 PURCHASING

    1.1 How often do the delivered quantities meet the order requirements?

    Never 543210 Always

    1.2 Are deliveries received on time?

    Never 543210 Always

    1.3 If you have new contracts to award, would you consider using Genex UK Ltd?

    Never 543210 Always

    1.4 How do you assess the service provided by Genex UK Ltd?

    Good 543210 Bad


    2.0 GOODS RECEIVING

    2.1 How well are components identified on delivery?

    Good 543210 Bad

    2.2 How well are the delivered components packaged?

    Good 543210 Bad

    2.3 Do you receive the correct documentation with each delivery?

    Always 543210 Never

    2.4 How do you assess the service provided by Genex UK ltd?

    Good 543210 Bad


    3.0 QUALITY

    3.1 How well do you assess the quality of our products?

    Good 543210 Bad

    3.2 How often do you have non-conforming product delivery?

    Never 543210 Always

    3.3 How often do you have to contact Genex UK regarding components?

    Never 543210 Always

    3.4 How do you assess the service provided by Genex UK ltd?

    Good 543210 Poor


    If you have any other feedback please tell us here.

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